Customer Service Representative - Port Saint Lucie, FL (Hybrid - 11:30am-8pm EST)
Company: Disability Solutions
Location: Port Saint Lucie
Posted on: October 6, 2024
Job Description:
ABC Home Medical Supply, Inc is one of the nation's leading
urological supply providers and serves as a one-stop shop with a
comprehensive line of medical supplies and service that includes:
Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is
part of the JDS, Inc family of businesses. Our service companies
possess the knowledge and expertise to deliver first-class products
and personalized home healthcare services.Location: Port Saint
Lucie Department: Work Location: Port Saint Lucie, FL Hybrid - 2
days in office (Thursday & Friday) Work Shift: 11:30am-8:00pm EST
Responsibilities: We are seeking a dedicated and customer-focused
individual to join our fast-paced team as a Customer Service
Representative in our high-volume call center. As a crucial part of
our organization, you will be responsible for ensuring positive
customer experiences by addressing inquiries, resolving issues, and
providing exceptional service over the phone. Our customers rely on
our services to live a fulfilling life, so empathy and compassion
are paramount. Customer Support:
- Handle inbound and outbound customer calls, emails, and
inquiries with professionalism and courtesy.
- Provide accurate information regarding products, services, and
policies.
- Address and resolve customer concerns or issues in a timely and
effective manner. Communication:
- Communicate effectively and empathetically with customers to
understand their needs.
- Provide clear and concise information to customers on products,
services, and processes.
- Document all customer interactions and maintain accurate
records. Product Knowledge:
- Stay informed about the company's products, services, and
promotions.
- Continuously update knowledge on industry trends and customer
service best practices. Quality Assurance:
- Adhere to established quality standards and guidelines in
customer interactions.
- Participate in training sessions to enhance skills and
knowledge. Minimum Qualifications:
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree
experience a plus. Preferred Qualifications:
- 2+ years in a call center environment.
- Previous experience in customer service or a related
field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations, including
working with HIPAA and Personally Identifiable Information. Here's
what we have to offer:
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts Job Req ID: 33477 EOE Statement:All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.Accommodations Statement:ABC Medical endeavors to make
www.abc-med.com accessible to any and all users. If you would like
to contact us regarding the accessibility of our website or need
assistance completing the application process, please contact the
ABC Medical HR Department at HR@abc-med.com . This contact
information is for accommodation requests only and cannot be used
to inquire about the status of applications.
Keywords: Disability Solutions, Plantation , Customer Service Representative - Port Saint Lucie, FL (Hybrid - 11:30am-8pm EST), Sales , Port Saint Lucie, Florida
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